Sep 20, 2018

TOA Achieves National Accreditation

The Opportunity Alliance (TOA) has achieved national accreditation through the Council on Accreditation (COA).

Portland, ME, September 17, 2018:  

The Opportunity Alliance (TOA) has achieved national accreditation through the Council on Accreditation (COA). TOA is the community action agency for Cumberland County, Maine, providing services to over 20,000 individuals annually.  Organizations pursue accreditation to demonstrate the implementation of best practice standards in the field of human services. COA evaluated all aspects of TOA’s programs, services, management, and administration.


COA accreditation is an objective, independent, and reliable validation of an agency’s performance. The COA accreditation process involves a detailed review and analysis of an organization’s administration, management, and service delivery functions against international standards of best practice. The standards driving accreditation ensure that services are well-coordinated, culturally competent, evidence-based, outcomes-oriented, and provided by a skilled and supported workforce. COA accreditation demonstrates accountability in the management of resources, sets standardized best practice thresholds for service and administration, and increases organizational capacity and accountability by creating a framework for ongoing quality improvement. Based on their findings, COA’s volunteer-based Accreditation Commission voted that TOA had successfully met the criteria for accreditation.


President and CEO Mike Tarpinian noted that preparing for the COA site visit was a yearlong effort and he complemented both the TOA staff for its dedication and professionalism and the COA team that conducted the review.  “Re-accreditation is a tremendous achievement that demonstrates that TOA is recognized as a provider that continues to successfully implement high performance standards and, as such, is delivering the highest quality services to all our children, families, and adults.” TOA has achieved accreditation by COA since 1994 and is committed to maintaining its high standards of service.


TOA provides a broad range of services in alignment with its mission “to work with people to build better lives and stronger communities.” Its main areas of focus are: Early Childhood Education, Economic Supports, Health and Wellness, and Community Building.  Its more than 40 programs include:  Head Start and Early Head Start; Home Energy Assistance Program (HEAP); Women, Infant, and Children’s Program (WIC); Behavioral Health Homes for children, youth and adults; Crisis Intervention and Prevention; and Resident-Led Community Building.  In addition to working with people and families throughout southern Maine, TOA operates several statewide services including the Maine Youth Action Network; the 24/7 Maine Crisis Line (1-888-568-1112); and, in partnership with United Ways of Maine and the Department of Health and Human Services, the 2-1-1 Maine information and referral line.  More information about TOA can be found on the website


Founded in 1977, COA is an independent, not-for-profit accreditor of the full continuum of community-based behavioral health care and social service organizations in the United States and Canada. Over 2,000 organizations — voluntary, public, and proprietary; local and statewide; large and small — have either successfully achieved COA accreditation or are currently engaged in the process. Presently, COA has a total of 47 service standards that are applicable to over 125 different types of programs. To learn more about COA, please visit