Emergency Services

Cumberland County Crisis Response

Our Facebook page link.

Cumberland County Crisis Response (CCCR) is available 24/7 to any resident of Cumberland County. An individual can access crisis services by:

  • Phoning 774-HELP (4357) or 1-888-568-1112 (Voice or TDD) 24 hours a day

  • Walking in to the Crisis Center at 190 Lancaster Street.

Individuals experiencing a mental health crisis have immediate access to a team of professionals who are trained to respond to mental health crises 24 hours/day. Individuals in crisis can be seen at the location of their choice as long as the environment is safe for both the client and the mobile outreach clinician. Such locations include the client's home, emergency departments, other treatment facilities, or at the crisis center.

Triage through the crisis center allows quick response to mental health crises, short-term treatment to allow people to stabilize outside of a hospital setting, and facilitated access to emergency room services or hospitalization when necessary.

Cumberland County Crisis Response (CCCR) consists of:

2-1-1 Maine:

Maine's Health and human services information and referral system; a statewide resource directory of over 8000 resources. 

774-HELP (support & intervention):

With the goal of providing one-call access to help, we offer the 774-HELP toll-free 24-hour crisis line; crisis intervention and suicide hotline. Accessible 24 hours a day 7 days a week. Call 774-4357 or (statewide) 1-888-568-1112.

Acute Care Services:

Crisis follow-up counseling and resource development for adults after a mental health crisis episode.

Broadway Crossings:

A short-term therapeutic residential alternative to hospitalization for adults experiencing a mental health crisis.

Mental Health Police Liaison:

Provides crisis intervention, assessment, and assistance in facilitating crisis services.

Mobile Outreach:

24-hour response for adults, families and children during a mental health crisis, providing assessment, crisis intervention and psychiatric services throughout Cumberland County.


We offer the following posters, printable on 8.5 x 11 paper, for schools to alert college, high school, and middle school students about our services:

High School and College Students (girls)

High School and College Students (boys)

Middle School Students (girls)

Middle School Students (boys)

Available for everyone:

Crisis Pyramid Printable PDF

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